City of Scottsdale

Parks & Recreation

Learn To Swim

City of Scottsdale

Parks & Recreation

Learn To Swim

Please rate the following AQUATIC programs, services and facilities:

Please rate the City of Scottsdale’s Parks and Recreation programs, services, and facilities.

Excellent

Good

Acceptable

Fair

Poor

Not Applicable / Don't Know

Please rate the following AQUATIC programs, services and facilities:

14. The Instructor:

Excellent

Good

Acceptable

Fair

Poor

15. The Class:

16. Customer service:

17. Quality of Facility:

18. Overall satisfaction of the lesson program experience

The City of Scottsdale is constantly striving to better serve you. Please take a few minutes to complete this portion of the survey so we may continue to provide the quality programming to the citizens of Scottsdale.

6. If you rated any of the above as fair or poor, please tell us how we can improve programs, services, and facilities. (Check all that apply.)

	Felt unsafe		Facility/park not well maintained
	Poor service		Content of program/class/activity/event
	Other -- Please specify:

7. What did you like best about the programs, services, and facilities? (Check all that apply.)

	Staff’s service		Cleanliness of park/facility
	Content of program/class/activity/event		Value
	Other -- Please specify:

8. How did you hear about our programs, services, and facilities? (Check all that apply.)

	Brochure		City of Scottsdale Website
	Direct Mail		Newspaper Ad
	Newspaper Article		On-hold Phone Message
	Water Bill		Word of Mouth
	Other -- Please specify:

9. What suggestions do you have for new programs and services, resources permitting?

10. To help us serve you better, please list your zip code:

POOL: (Check one) Cactus Chaparral Eldorado McDowell Mountain Ranch

11. SESSION: (Check one) 1 2 3 4 5

12. CLASS: (Check all that apply)

Parent/Tot:	Level 1	Level 2	Level 3	Level 4	Level 5	Level 6
Other:	Water Exercise		Diving Lesson		Adult Swim

13. INSTRUCTOR'S NAME:

14. The Instructor:	Excellent	Good	Acceptable	Fair	Poor
was well prepared
gave individual quality instruction
answered questions to my satisfaction
used the lesson time well
was enthusiastic & made class fun
was safety conscious
15. The Class:
We look forward to coming
Overall, the class met my expectations
I would recommend this class to a friend
16. Customer service:
Aquatic staff was helpful & friendly
Aquatic staff was available when needed
Aquatic staff was knowledgeable
17. Quality of Facility:
Facility & locker rooms were clean
Pool was clean & inviting
Overall maintenance of aquatic facility
18. Overall satisfaction of the lesson program experience


	� 2008 City of Scottsdale All Rights Reserved

Please rate the City of Scottsdale’s Parks and Recreation programs, services, and facilities.

Acceptable

Not Applicable / Don't Know

1. Overall satisfaction

2. Meeting your/your family’s leisure needs

3. Maintenance of parks and other recreation facilities

4. Safety of parks and other recreation facilities

5. Overall customer service