City of Scottsdale - Establish Utility Service

Establish Utility Service

Deposit Information

A deposit will not be required for ...

Renters who have had City of Scottsdale service for a period of at least 12 months within the last 2 years and have had no more than 2 delinquencies within the most recent 12 months of service.
Homeowners (Escrow information required)
Commercial Owners who have had City of Scottsdale service for a period of at least 12 months within the last 2 years and have had no more than 2 delinquencies within the most recent 12 months of service.

If you do not meet one of these conditions, a deposit will be billed.

If you would like to know the deposit amount, please contact our office at 480-312-2461.
Our office hours are: Monday, Tuesday, Thursday, Friday 8-5 and Wednesday 9-5, excluding holidays.

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I am a Renter

I am an Owner

New Purchase

Tenant Leaving

New Purchase: You purchased the property and want to establish the account in your name.
Tenant Leaving: Your tenant is leaving and you want to revert the account back into your name.

Customer Information

First Name

Last Name or Company Name *

Email Address

Daytime Phone *

Alternate Phone

Requested By *

Account/Customer Number *

Spouse Name

Contact Name

Establish PIN (4 to 6 digits)

Birth Date

Requested By: Please enter the full name of the individual submitting the request.
Account/Customer Number: Account numbers are either six or ten digits long.
Establish PIN: A Personal Identification Number is required to acccess your account through our automated phone system or online bill payment service.

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Escrow Information

Escrow Company *

Escrow Number *

Escrow Phone *

Closing Date *

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Landlord Information

Landlord Name *

Landlord Address *

Landlord Phone *

Lease Date *

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Service Address

Street # *

Direction

Street Name *

Type (Rd,St)

Unit/Apt

City

Zip Code *

I have had City of Scottsdale Utility Service within the last two years , at this location:

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Same As Service Address?

Street #

Direction

Street Name *

Type (Rd,St)

Unit/Apt

City *

State/Province *

Postal Code *

Country *

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The days available to establish utility service are Monday - Friday, excluding holidays. Please allow 2-3 business days to process your request.

Please note: If the effective date is later than your lease start date and our office has not received notification from the landlord to continue billing past that date, we will set your effective date to the lease start date.

All applicable monthly fees will resume on the effective date. You will be billed base fees regardless of whether or not any water is used.

Water will be turned off on the date listed below if the new customer has not yet established utility service.

PLEASE NOTE: Water can be turned off as early as 5am on the date selected.

Effective Date *

I would like the water to be left on.

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Right to Refuse Service

Per Scottsdale Revised Code Section 49-22, Any delinquent amounts owing on an existing or prior accounts must be paid when a property owner or tenant applies to open another service account. Failure to pay the delinquent amount owing on a prior account or accounts constitutes grounds for the city to refuse new service. In the event that service at a new location is initiated prior to the preparation of statement on another city account held by the same person or persons, or becomes delinquent after the initiation of service at the new location, the amount due or delinquent shall be added to the amount due on the new account.

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Secure The Property

Before the City of Scottsdale can turn on your water, you need to make sure the property is secure by making sure no faucets, drip systems, irrigation, hoses, pool fillers, swamp/evap coolers, etc. are running. The city is not responsible for any water damage due to you not securing the property. When the meter is turned on and if it continues to spin, the meter will be turned back off to prevent any possible damage.

If the water is left on, please make sure the property is secure by making sure no faucets, drip systems, irrigation, hoses, pool fillers, swamp/evap coolers, etc. are running. The city is not responsible for any water damage due to you not securing the property. When the meter is turned on and if it continues to spin, the meter will be turned back off to prevent any possible damage.

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Administrative Account Establishment Fee

Per Scottsdale Revised Code Sections 49-22.1, 49-142.1, and 24-30, your first bill will itemize the account establishment fees up to $49.00. Account Establishment Fees are charged to all customers who establish any City-Provided Utility Service. The amount of the fee is based on the cost to set up the service provided:

Your first bill may include itemized account establishment fees up to $34.00. Account Establishment Fees are charged to first time customers who establish any City-Provided Utility Service for a specific property. The amount of the fee is based on the cost to set up the service provided:

Water Service: $30.00 US
Sewer Service: $12.00 US
Solid Waste Collection Service: $7.00 US

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